Refund Policy

1. Overview

All purchases from Celestial Textures are processed by Paddle, our authorised Merchant of Record. Paddle handles payment processing and refund requests on our behalf in accordance with the Paddle Buyer Terms and Paddle Refund Policy.

Our Products are digital goods delivered electronically. Refund rights depend on applicable consumer protection law, Paddle’s policies, and the circumstances below. Where local law gives you stronger rights, those rights apply.

2. 14-Day Refund Request Window

Unless a longer period is required by law, refund requests must be submitted within 14 calendar days of the date of purchase. This aligns with Paddle’s minimum refund policy.

Requests submitted within this 14-day period are reviewed on a case-by-case basis. Approval is not guaranteed. Paddle may approve a refund in full, approve a partial refund, or decline the request.

3. Statutory Right of Withdrawal (EU / EEA / UK and other territories)

Consumers in the European Union, European Economic Area, and United Kingdom have a statutory 14-day right of withdrawal from certain digital content purchases and may receive a full refund of the amount paid to Paddle.

Similar 14-day withdrawal rights may apply in other territories (for example Turkey and Israel). Paddle applies the highest level of protection required by applicable law.

This right does not apply to digital content that you have started to download, stream, or otherwise use, where you gave express consent during checkout to immediate delivery and acknowledged that you would lose your withdrawal right once the content was made available.

4. When We May Offer Refunds

Within the applicable refund period, we and Paddle may consider refund requests in situations such as:

• Technical issues: The Product has a critical defect that prevents it from functioning as described, and we are unable to resolve it within a reasonable timeframe.
• Accidental duplicate purchase: You accidentally purchased the same Product twice.
• Product not as described: The Product materially differs from its description on the product page.
• Other requests within 14 days: Discretionary review per Paddle’s refund policy (approval not guaranteed).

Refunds are generally not available for:

• Requests made after the applicable refund period (typically 14 days from purchase, unless law requires otherwise)
• Incompatibility with your system where minimum requirements were clearly stated on the product page
• Evidence of fraud, refund abuse, or manipulative behaviour

Refunds for persistent technical defects or products that are faulty or not fit for purpose may still be available under applicable consumer protection law, even outside the 14-day window. Contact us first so we can try to resolve the issue.

5. Effect of a Refund

If a refund is approved, Paddle will process it to your original payment method where possible. Access to the relevant Product and any associated license keys will be revoked.

6. How to Request a Refund

You may request a refund through Paddle (recommended) or contact us directly.

Through Paddle:

• Use the “View receipt” or “Manage subscription” link in your Paddle confirmation email
• Visit paddle.net and select Request a refund

Through Celestial Textures:
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please include your order number (from your Paddle receipt), the Product name, and a brief description of your request.

We aim to respond within 2 business days. Approved refunds are processed by Paddle; you will receive confirmation by email.

7. Contact

Celestial Textures
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: https://www.celestialtextures.com

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